Privacy Policy

This Privacy Policy explains how we process the personal information we collect from our existing and potential customers when they use Hauser services, visit our events or premises, subscribe to our newsletter or use our websites, apps, platforms and services that are subject to this Privacy Policy (our “Services”).

Hauser is the data controller for your personal data, i.e. the organization that determines the “purposes and means” for the processing of your personal data, or in other words, the purposes for which Hauser processes personal data and the manner in which this data is processed. You can find more information about Hauser under “Definition – Hauser” at the end of this privacy policy.

If you have any questions or comments about our privacy policy, please contact us at datenschutz@hauser.de.

Last update of the privacy policy: 29. April 2024.

1. Entry into force and validity of this privacy policy

This privacy policy applies to the following services:

• Filling out a form on one of our websites.
• Contact us with a callback request or via the appointment booking tool.
• Purchase of or research into Hauser product(s) or Hauser services, both online and offline.
• Participation in (market) research projects, such as surveys and the like.
• Participation in one of our events
• Queries from you that we process, for example regarding a repair or a product or service upgrade offered by us
• Marketing for goods or services that we think may be of interest to you and your business.

2. information recorded and its intended use

We collect personal information in the following circumstances

• If you have expressed an interest in a product or service offered by us: we will collect your business contact details. For example, if you contact us online, visit our exhibition stand at an event or call us to enquire about a potential service or product, we will make a note of your details so that we can follow up your inquiry and suggest other products and services that may be of interest to your business.
• For example, if you contact us online, visit our exhibition stand at an event or call us to enquire about a potential service or product, we will make a note of your details so that we can follow up your inquiry and suggest other products and services that may be of interest to your business. Some of these input fields are mandatory. If you do not complete mandatory fields, we may not be able to provide you with some or all of our services.
• When you use our services: we may collect and process personal information relating to your use of these services so that we can improve your overall user experience and fulfill our obligations to you.
•  When conducting market research and finding potential buyers: to ensure that we reach the appropriate target groups, we may from time to time purchase marketing lists and other databases containing contact details This could include your name, business e-mail address and business telephone number. We do not buy marketing lists that contain your private contact details.
•  To improve your user experience and the overall quality of our services: your personal data helps us to personalize the communications we send to you. For example, we record your job position to ensure that we provide marketing material that is relevant to your role in the company.
  We will explain in more detail below how we use the information we collect in these circumstances.

2.1. Answering customer inquiries

Your personal data is processed so that we can respond to requests and help identify users. For example, your contact details are collected if you wish to be called back and fill out a contact form; this data can then also be used for identification purposes in the future. When you fill out a form on our website, we store relevant personal data so that we can track the entire progress of your request and thus deal with it more efficiently.

2.2. Event management

We collect your data to register you for an event, webinar or seminar of interest to you and to process payments for such events (if applicable) and to send you the relevant materials for such events:

For example, depending on the type of event, we may collect your name, telephone number (business telephone number only), emergency contact details (only if absolutely necessary), any dietary requirements and other information necessary to provide you with an optimal experience.

2.3. Get to know your activities better

2.3.1. Behavior when surfing the Internet; device information and interactions

We will occasionally record your behavior (e.g. repeat website visits, interactions, keywords/search terms, online content creation) when you access and use our services so that we can build a customer “profile” over time. This also includes information about the devices and methods you use to interact with Hauser services and content.

We may combine behavioral information (e.g. your browsing activity) with your personal data, but we do not store any personal data in connection with fields that you left blank when you signed up. Wenn die Verwendung von Informationen, die Sie persönlich identifizieren können, nicht für die in diesem Abschnitt dargelegten Zwecke erforderlich ist, so verarbeiten wir verhaltensbezogene Informationen nur auf aggregierter Basis.

We collect information about your operating system and Internet browser when you visit a Hauser website or use our services, including information that is automatically logged when you use our services (e.g., specified information, timestamp, IP address and, where applicable and required, various network infrastructure and server IDs).

We process data about your internet behavior, your devices and interactions for the following purposes:

• to provide, maintain and improve our products and services and to develop new products and services: For example, the way you use our websites or search for products may be used for data analysis and research purposes and to improve navigation, provide more relevant search results or to structure the information produced as part of our services in the best possible way.
• To improve your user experience and the overall quality of our services:

1. Your activities, such as the pages you visit or the items you view, help us to identify what you find most important and interesting about our services so that we can use this data to tailor your user experience and show you relevant and personalized content.
2.  Device and platform IDs let us know what device you are using to access our Services, so we can customize and optimize those Services for your device and improve the overall user experience for you (for example, by delivering relevant content and advertising on the device or browser you are using).
3. Storing data locally on your device allows us to improve website performance and the loading of content etc., even when you are offline.

• Depending on applicable law, we may send you marketing messages, more relevant content and offers or the latest news about products and services that we think may be of interest to you:

1. For example, after you click on a link in a marketing email that leads to a tutorial, or by following Hauser on Facebook or Twitter.
2. Unser Verständnis darüber, wie und wo Sie mit Hauser kommunizieren, bedeutet, dass wir Ihnen individuellere und hilfreichere Informationen über Ihre bevorzugten Kommunikationskanäle anbieten können.

• Protection of our other users and protection of Hauser:

1. We may monitor unusual or suspicious activity within the Hauser Services, such as automated abuse, so that we can respond to these instances quickly and notify you if there is potentially fraudulent activity on your account.
2. We may also use your personal data for internal audits to comply with applicable legal requirements.

2.3.2. Product details, product usage, service and support history

This is information about your Hauser products, Hauser services or solutions (including service(s) provided, software applications, product models, serial numbers and purchase data) and how Hauser products or solutions are set up and used (e.g. delivery preferences, delivery situation and data about your customers or managed services, licenses and warranty and repair interactions with Hauser)
Some of the information in this category is not considered personal data, but we will still apply all necessary safeguards to protect this data as well. This data is processed for the following purposes:

• to provide you with more useful information, more relevant content and offers and the latest news about our products, solutions, services and events: for example, personalized and helpful information such as expert tips and tricks, resources, software updates, installation guides, user manuals or details of relevant courses.
• to provide, maintain and improve our products and services and to develop new products and services: Understanding how our customers use our products will help us to identify certain characteristics that we need to improve and develop future products.
• For problems with Hauser products and services: We need your product information so that we can deal with your inquiries more effectively and provide you with product-specific information.

2.4. For contract fulfillment

In order to support your business and fulfill our service contract with you, we may need to collect personal data to organize repairs, fulfill orders and provide services. We need to make appointments for this purpose and therefore need to obtain the contact details of a person in your company. Here are a few examples:

• Call log to organize a repair or service;
• Filling out a form, including online, that we send you about one of our products;
• Providing information for “managed services” such as reporting, utilization and recovery;
• Identity verification for AML/KYC (anti-money laundering, “know your customer”);
• On-site visits organized by you or collection of equipment.
  If we need to perform technical operations within your IT infrastructure, we may have access to personal data held within your organization. When we engage third parties to perform our activities, we ensure that they are trustworthy partners whose values are in line with ours.en.
  Based on your role, we may use your information to contact you about the availability of online services (e.g. updates relating to routine maintenance) or changes to those services.

2.5. Acquisition of new customers

In order to offer our products and services to other interested parties, we occasionally receive contact information from our partners in the industry and from professional organisations that provide such information to companies. When we receive contact information in this way, we ensure that your information is not protected from unsolicited advertising by a national no-contact list.

2.6. Purchase information

We keep a record of what goods and services are purchased. This helps us to provide, maintain and improve products and services and to develop new products and services. We will also send you important notices about purchases and changes to our terms, conditions and policies.

2.7. Payment information

We do not process or store your bank or credit card details when you purchase goods and services through the Hauser Services. Payments for purchases are processed through third-party payment platforms that do not share your bank details with Hauser.

2.8. Legal and regulatory requirements and other business purposes

Sometimes we need to process your personal data to comply with applicable laws and regulations, for example, if we need to report suspected fraud.
We may also process your information for other business purposes, including in the course of negotiations, contract formation and fulfilment, managing accounts and records, supporting corporate social responsibility or for legal, regulatory and internal investigations.

3. Cookies, analytical tools and similar technologies

3.1. Cookes und ähnliche Technologien

Cookies and similar technologies (e.g. web beacons) are small pieces of data that are used to store technical and/or personal information, identify users of a service and enable certain functions. To find out more about the cookies we use and how to disable them, please visit our Cookie Policy, which applies to each of our services and can be accessed via the home page of our websites or via our apps.

For more information about the cookies used on this website and how you can customise your cookie settings, please see the bottom section of our privacy policy.

3.2. Google Analytics

We use Google Analytics to analyse user behaviour on our website and to improve the user experience. Further data protection information can be found in Googles privacy police.

3.3. Google Ads

We use Google Ads to offer targeted advertising. Your consent enables us to place advertising material on external websites in order to measure the effectiveness of our advertising measures. Data processing in this context will only take place with your consent in accordance with Art. 6 para. 1 lit. a GDPR.. 1 lit. a DSGVO. Data protection provisions and opt-out options can be found at Googles privacy policy.

3.4. Facebook & Instagram

Facebook Pixel is used to enable targeted advertising on Facebook and Instagram. This technology helps us to identify users who have shown interest in our offers. Your data is processed anonymously, but can be linked to your account by Facebook. Further information and data protection settings can be found at Facebooks privacy policy.

3.5. YouTube

YouTube videos are embedded in our website to provide relevant content. Your consent allows us to analyse your user behaviour. Weitere Informationen und Datenschutzeinstellungen finden Sie unter Youtubes Datenschutzrichtlinien.

3.6. Pinterest

 We use the Pinterest service, operated by Pinterest Inc., on our website to share content and promote our products visually. If you share our content on Pinterest or view content from Pinterest on our site, Pinterest may register this. Your interactions with the Pinterest platform are processed by Pinterest and can be assigned to your Pinterest account if you are logged in to Pinterest. The data processing is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR. Further information on the processing of your data by Pinterest and your data protection rights can be found in the Privacy Police of Pinterest.

3.7. Use of the Calendly appointment booking tool

To simplify appointment scheduling for our customers, we use Calendly on our website, an online appointment scheduling tool from Calendly, LLC, which is based in the USA. When you book an appointment via our website, you will be asked to enter personal information such as your name, e-mail address and possibly your telephone number. This data is processed by Calendly to coordinate the booking and to send you appointment confirmations and reminders. The use of Calendly is based on your consent in accordance with Art. 6 para. 1 lit. a DSGVO. Please note that Calendly stores and processes data on servers in the USA. We have concluded standard contractual clauses with Calendly to ensure an appropriate level of data protection. For more information about the processing of your data by Calendly and your rights regarding this data, we recommend that you consult Calendly privacy policy, which you can find at Calendly Privacy Policy.

3.8. Use of Architonic on our website – Product catalogue

4. Social media and external links

4.1. Social media

Links to social networks such as Facebook, YouTube and Instagram are integrated on our website. Information on data protection on these platforms can be found in the respective privacy policies of the providers as soon as you click on the links and are redirected to the pages.

4.2. Links to partner sites

Our website contains links to other sites belonging to the Hauser Office Design network, including www.flexhomeoffice.de, www.chair1.de and www.space-y.de. These websites follow the same data protection standards as our main website. Supplements can be found on the respective pages under ‘Data protection’.

4.3. Links to external pages

On our website we occasionally link to websites of our partners. We accept no responsibility for the data protection practices of these linked sites. You can view the data protection guidelines of the respective pages on the corresponding websites.

5. Legal basis for the use of your personal information

Hauser only processes your personal information if there is a legal basis for doing so.
The legal basis will depend on the purposes for which the personal data is collected and used. In almost all cases, the legal basis will be one of the following:
Hauser is a company that specialises in planning, implementation and consulting in the field of spatial planning and interior design. Our expertise includes office planning, office concepts and office furnishings. It is essential for our business to understand our customers’ needs precisely and to respond to them effectively. To this end, we actively promote our products and services in order to act as a leading provider in our sector. This also includes the efficient provision of solutions and services in the area of interior design and office equipment. Further details on our business practices and how they take your interests into account can be found in section 5.1 of this privacy policy.

• Contract fulfilment: If you have ordered or requested products or services from us and we need to use your contact details to process your order and deliver products or services.
• Compliance with legal requirements: If Hauser is subject to legal obligations and must use your contact data to fulfil these legal obligations.
• Consent: For example, if you have voluntarily provided us with information in order to take part in a competition. You can withdraw your consent at any time via our datenschutz@hauser.de.

5.1. Our legitimate interests

Hauser’s legitimate interests include those that serve to understand customers precisely so that we can create and market new products and services and offer our customers better experiences. For example:

•  We conduct analyses on this legal basis because they are necessary to provide you with a tailored experience and to improve, maintain and manage our products and services in a way that satisfies your customer expectations;
• We need your data so that we can better support your organisation and continue to provide the products and services you use;
• We use campaign and acquisition management technologies that help us analyse how our customers communicate with us so that we can ultimately provide you with more relevant and interesting content;
•  We use campaign and acquisition management technologies that help us analyse how our customers communicate with us so that we can ultimately provide you with more relevant and interesting content;
• Like most companies, where permitted, we market new products and services that we think may be of interest to you, although you will of course always have the opportunity to unsubscribe from these updates.

6. How we share your information

6.1. Inside Hauser Office Design

We restrict access to personal data to people in our organisation who absolutely need to know this information. For example, we may forward your collected personal data to our local sales outlets or service centres in order to provide our services exactly where you are located.

6.2. Outside Hauser Office Design, with our partners and third parties

We will not share the personal information processed during your use of the Services with any other person or company except as provided in this Policy or with your consent.
We may share your personal information with the following third parties and others for the following purposes:

• Suppliers or other subcontractors with whom we have a business relationship and who provide products and services to us so that we can provide services to you (e.g. partners who provide storage and delivery, maintenance and service, software development, website hosting and website management);
• External service providers who generate marketing campaigns and sales leads and conduct market studies on our behalf;
• Payment processing companies, companies that provide credit reports and anti-fraud service providers (to combat fraud) to process payments and carry out fraud screening;
• With our professional and legal advisors for commercial, financial or legal advice;
• If we sell business assets, your personal information may be disclosed to a potential buyer. In these circumstances, we will endeavour to bind the buyer to the terms of this privacy policy;
• In exceptional circumstances, personal information may be disclosed to third parties, such as the police and regulatory authorities, so that we can protect our rights, property or the safety of our customers, employees and assets;
• We may also disclose your personal data where this is necessary to comply with a legal obligation in a particular jurisdiction, including where this is based on a voluntary act or decision on our part (e.g. our decision to operate in a particular country or similar).

7. How we protect your information

Your personal data will be stored on secure servers and will not be used for purposes other than those set out in this Privacy Policy.
Unfortunately, data transfers via the Internet or data storage systems are not always 100 per cent secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please notify us immediately at datenschutz@hauser.de using the contact details provided below.

We commission suppliers and service providers based around the globe. As a result, your personal data may be processed in countries outside your country of residence (even if you live in Europe), potentially in countries where you may have fewer rights in relation to your personal data than under your local legislation. If we transfer personal data outside the European Economic Area to a country with less stringent safeguards, we will ensure that your data is protected with appropriate security measures, for example through the EU standard contractual clauses. If you have more questions about the standard contractual clauses, please contact us at datenschutz@hauser.de.

8. assertion of your rights

In certain jurisdictions, you have the right to access, correct, update, restrict, obtain a machine-readable copy of, request deletion of, or assert other directly applicable rights in your jurisdiction. To exercise these rights, you can do so via ou datenschutz@hauser.de datenschutz@hauser.de or by clicking on the link in our communication emails or by accessing the relevant section on the Hauser websites or by contacting us using the contact details at the end of this Privacy Policy.

We delete your personal data as soon as it is no longer required to fulfil the purposes for which it was originally collected.

You have the right to ask us not to use your personal information for certain purposes, including marketing purposes. Please contact our datenschutz@hauser.de.

We will comply with all requests relating to the exercise of your rights under applicable law. Please note, however, that there are a number of restrictions on these rights and there may be circumstances in which we are unable to fulfil your request. If you have any questions or concerns about your personal data, please contact us using the contact information below. You are also entitled to report your concerns to your local data protection authority.

9. storage of your information

Hauser will only retain your personal data for as long as necessary to fulfil the purposes described in Section 2 of this Privacy Policy and in accordance with the statutory retention and limitation periods. As a rule, this should not exceed 6 years in most countries.

For example, if you have made a purchase from us, we will keep a record of your purchase for as long as is necessary for billing, tax and warranty purposes. We may also keep a record of correspondence with you (for example, if you have a complaint about a product or our services) for as long as is necessary to protect us from a legal claim. If we no longer need your personal data, we will delete it. Please note that if you unsubscribe from our marketing communications, we will keep a record of your communication information so that we can ensure that we do not send you such communications in the future.

Hauser does not delete any personal data if it relates to an active business relationship or a product or service you have expressly requested.

10. Your obligations

You vouch for the quality of the information you provide via our services. All personal data you provide to Hauser must be factually correct, accurate and up to date. You shall ensure that you provide truthful, accurate and up-to-date information that complies with this principle.

11. Changes to this privacy policy

We regularly revise our privacy policy to ensure that you are always informed about the way in which we process your personal data. We are committed to not making any changes that put your personal data at risk or compromise your privacy without your explicit consent.

No direct notification of changes will be sent. Instead, we invite you to regularly visit the Privacy Policy section of our website to check for any updates. Changes will take effect as soon as they are posted on our website. By continuing to use our services after such updates, you accept the amended terms. If you have any questions about the changes, you can contact us at any time.

12. contacting Hauser

Please contact Hauser directly atdatenschutz@hauser.deif you have any questions or comments about this Privacy Policy.

We hope that Hauser will be able to address any doubts you may have to your satisfaction. If this is not the case, you can report your concerns to your local data protection authority.

13. Definition of Hauser

In the context of this Privacy Policy, “Hauser” stands for Hauser Office Design GmbH and is also referred to as “we”, “us” or “our” in this notice.